Here is the Refund & Returns Policy page with all separator lines removed, while preserving the structure and key formatting.
Effective Date: 25 March, 2026
Last Updated: 25 March, 2026
At Minoxidil Bangladesh, customer satisfaction is our priority. We take great care to ensure every product is thoroughly inspected before shipment. However, if you receive a wrong or damaged product, we are here to help.
Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms below.
1. When Can You Request a Return or Exchange?
We accept return or exchange requests only under the following conditions:
- Wrong Product Received – The item delivered does not match what you ordered.
- Damaged Product Received – The item is physically damaged (e.g., broken seal, leaking, cracked container) at the time of delivery.
If you receive a wrong or damaged product, you may request an exchange within 3 days of receiving the item (terms and conditions apply).
Requests made after 3 days from the date of delivery will not be entertained.
2. Unboxing Video Requirement
At the time of receiving the product, you must record an unboxing video, which may be required as proof for any claims.
To protect both you and our team, an unbroken, continuous unboxing video is mandatory for all return or exchange claims. The video must clearly show:
- The sealed package before opening.
- The product label, seal, and condition immediately after opening.
- The defect, damage, or mismatch with your order.
Claims submitted without a clear unboxing video may be denied.
3. Inspection at Delivery
Please ensure that you check the product carefully in the presence of the delivery personnel at the time of delivery.
We strongly recommend that you:
- Inspect the product packaging and seal while the courier staff is present.
- If you notice visible damage or the wrong product, do not accept the delivery.
- Notify the delivery personnel immediately and contact our support team before accepting.
Once the delivery personnel has left, no complaints, returns, or exchange requests will be accepted.
This policy ensures that any issues are identified and resolved promptly at the point of delivery.
4. Non‑Returnable Items
The following items are not eligible for return or exchange under any circumstances:
- Products that have been opened, used, or tampered with.
- Items returned without the original packaging or accessories.
- Hygiene‑sensitive products (e.g., topical applicators, certain skincare items) once the seal is broken.
- Sale items or products marked as “final sale.”
5. How to Request a Return or Exchange
If your order qualifies under this policy, please follow these steps:
- Contact Us within 3 days of delivery.
- Provide your order number, phone number, and a brief description of the issue.
- Attach the unboxing video and clear photos of the product and packaging.
- Our support team will review your request within 1‑2 business days and guide you through the next steps.
6. Refund Process
- Refund Method – Approved refunds will be issued to the original payment method (bKash, Nagad, card, etc.) or as store credit, depending on your preference.
- Processing Time – Refunds are processed within 7‑10 business days after the return is approved.
- Shipping Fees – Original shipping charges are non‑refundable unless the return is due to our error (wrong or damaged product).
7. Exchange Process
- If you request an exchange, the replacement product will be shipped after the returned item is received and inspected.
- We cover the shipping cost for exchanges caused by our error (wrong or damaged product).
- Exchanges are subject to stock availability.
8. Contact Us
For any return, exchange, or refund inquiries, please reach out to us:
Minoxidil Bangladesh
📧 info@minoxidilbangladesh.com
📞 01800000883
📍 321/E, Dhaka, Bangladesh
Our customer support team is available to assist you during business hours.
9. Policy Updates
We reserve the right to update or modify this Refund & Returns Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website after any changes constitutes acceptance of the revised policy.
Thank you for shopping with Minoxidil Bangladesh. We are committed to ensuring a safe and satisfying experience with every order.